Aspect Software Vice Pres Chats About Contact Centers
Open standards are particularly valuable to contact centers because they provide a common platform upon which computer hardware and software can "speak" to one another. They deliver increased compatibility between components and enable true interoperability, which will be even more important as companies implement their UC strategies. Since a successful UC strategy encompasses a portfolio of solutions, open standards are critical to easily enable interoperability between enterprise business applications with contact center solutions.
